FAQ

Check the vendor and part number on the product page against your equipment's nameplate. Not sure it matches? Email the part number, your equipment's model number, or a photo to our team before ordering — dock equipment parts are model-specific, and we're glad to confirm fitment first.

Yes. We regularly work with facilities and procurement teams on PO and net-terms orders — request a quote and let us know your terms requirements.

Absolutely. Tell us the scope on our quote request form and we'll put together consolidated pricing across sites or quantities.

Most in-stock parts ship within 1–2 business days. Freight and oversized equipment ships within 5–7 business days.

Yes — dock levelers, seals, and other large equipment ship via freight carrier. Rates are weight- and freight-class-based and confirmed at checkout or on your quote.

Most new, unopened items can be returned within 30 days of delivery for a full refund. Made-to-order equipment is generally non-returnable once production starts.

Note any visible damage on the carrier's delivery receipt and contact us within 48 hours with photos — freight-damage claims get priority handling.

Our 5-year warranty covers manufacturer defects on qualifying installed equipment. See our Warranty page for full details or contact us with your order number.