Shipping & Freight Policy

Dock Depot USA

How We Ship

Small parts and accessories ship via standard parcel carrier (UPS, FedEx, or USPS).

Dock levelers, lifts, seals, bumpers, restraints, and other oversized equipment ship via LTL (less-than-truckload) freight carrier — crated, blocked, and braced for transit.

Lead Times

Every quote includes a confirmed lead time before you order — nothing ships on a guess.

• In-stock levelers, seals, bumpers, and parts — our fastest-moving category. Lead time confirmed at quote.

• Built-to-order lifts and larger equipment — lead time depends on the manufacturer's build schedule. Confirmed at quote.

Delivery dates provided by the carrier are estimates, not guarantees. Weather, carrier delays, and manufacturer scheduling are outside our control, but we'll keep you updated if anything changes.

Freight Delivery

Standard freight delivery is curbside — the carrier delivers to the end of your driveway or dock apron, not inside a building or to a specific point on site.

Liftgate service and scheduled delivery appointments are available. Request these at the time of quote if your site doesn't have a loading dock or forklift to unload freight.

For freight shipments, the carrier will contact you directly to schedule a delivery window. Someone needs to be available on site to receive and inspect the shipment.

Inspecting Your Delivery

Before signing the Bill of Lading (BOL):

1. Inspect the shipment for visible damage to the crate or packaging.

2. If there's damage, note it in writing on the BOL before you sign — don't sign a clean BOL over a damaged shipment.

3. Take photos of the damage and the packaging.

4. Contact us within 2 business days at info@dockdepotusa.com with your order number and photos.

Hold onto the crate and packaging until your claim is resolved.

Freight-Damage Protection

If oversized freight arrives damaged, we replace it at no cost. This is built into every order — not an add-on, not a separate policy you have to opt into. Send us photos and your order number and we handle the freight claim directly; you don't file it with the carrier yourself.

Shipping Costs

Freight is calculated by weight, dimensions, and delivery location, and it's included in the PO-ready quote you receive before you order — no surprise charges added after the fact.

Order Changes & Cancellations

Once an order ships — and especially once a built-to-order item enters production — changes or cancellations may not be possible, or may carry the manufacturer's cancellation terms. If you need to change or cancel an order, contact us as soon as possible and we'll tell you exactly where things stand.

Questions

Email info@dockdepotusa.com. We respond within 1 business day.