Shipping & Returns

Shipping

In-Stock Parts

Most in-stock parts ship within 1–2 business days from our warehouse.

Freight & Oversized Items

Made-to-order, freight, and oversized equipment (dock levelers, seals, restraint systems) ship within 5–7 business days.

Tracking

You'll receive tracking information by email as soon as your order leaves our warehouse.

Shipping rates for freight and oversized items are weight- and freight-class-based and are confirmed at checkout or on your quote. We ship to virtually any address in the United States and Canada; some products carry regional restrictions, which we'll flag before you order.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error — you received an incorrect or defective item — we'll also cover the return shipping cost.

To start a return, log in to your account, open the order under Complete Orders, and select Return Item(s). Refunds are typically processed within 3–5 business days of us receiving the returned item, and you'll get an email confirmation once it's issued.

Made-to-order and custom-configured equipment is generally non-returnable once production has started — this will always be noted on the product page before you order.

Freight Damage Claims

Inspect freight and oversized deliveries before signing the carrier's delivery receipt. If an item arrives visibly damaged, note it on the delivery receipt and contact us within 48 hours with photos of the damage and packaging — freight-damage claims get priority handling and are covered under our standard warranty terms.

Questions About an Order?

Our team can confirm fitment, freight timing, or return eligibility before you order.

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